How do I choose the right product?

We know your time is precious, that’s why we categorised the products by type:

1. T-shirts

2. Polo shirts

3. Activewear

In addition, each product has a brief description of its style, fit, technical properties and benefits to help you make the best choice.

Click here to see all products

How do I choose the right sizes?

Uncertain about choosing the correct size of the product? Just click on the simple size guide on the product detail page. You can also print and share the chart with your team.

You have the impression that you have chosen the wrong size! No worries! All Teamonite products have been engineered with the EasyFit Technology meaning that it’s not dramatic if you have not chosen the right size. A person who normally wears size M will feel equally comfortable in the closest size that is S or L.

Can I request a specific colour of product?

Choosing your colour is as important as selecting the product style. Although we tried to offer a comprehensive range of colours, we are aware that we cannot offer the whole colour spectrum. However, it is still possible to match your specific colour requirements through the Tailor Made Orders valid for a minimum of 1000 pieces.

What is the Easyfit Technology?

Picking the correct sizes for the whole team can be a hassle and even stressful. The EasyFit Technology has been specifically designed to cater for those margin of errors when guessing the person’s size. For example, if you ordered either size S or L for a person who normally wears size M, the latter will feel equally comfortable in these closest sizes.

How the garments have been engineered to meet specific requirements?

Having the expertise of fabric and garment manufacturing for long years now, all our products have been engineered with particular properties to suit your specific end use.

See all product properties

Is it possible to create my own product style?

Absolutely! You may either have your own style ready or create something exclusive with our dynamic team! We can process a tailor-made order for a minimum of 1000 pieces.

How should I wash a Teamonite product?

Taking care of your favourite Teamonite products is so simple. Just check the care instructions on the product.

Can I get a sample before validating an order?

Yes!

We understand that sometimes you might want to see and try on our product before placing your order.

To get your sample(s), please proceed as per the normal flow. You can either decide to buy a non customised product or add a print as decoration starting from 1 piece.

You will get your sample delivered within 4 working days (excluding weekends and public holidays).

How can I get my product embroided?

If you are looking for a classy, professional and durable decoration, our suggestion would be to choose Embroidery. It is ideal to highlight your company identity such as logos on uniforms.

A minimum of 5 pieces is needed per artwork.

You will then be able to position your artwork for embroidery at chest and/or sleeves

On what devices can I use the design tool?

For your convenience to experience all the functionalities of the design tool, we recommend to use either PC or Mac. Tablets or mobile are mostly for browsing.

What decoration techniques are available and which one is best for me?

You can pick between our 2 decoration techniques: Either 1. Printing or 2. Embroidery

Printing

We master several printing technologies including the Screen printing , Sublimation, Digital Print and Thermal transfer.
No need to be intimidated with these techniques! Our printing experts will always select the best technique for you such that your products come out perfect.

We recommend printing for artworks with many colours and fine details such as photos. It is also a great option if you are looking for quick delivery and affordable prices.

Embroidery

If you are looking for a classy, professional and durable decoration, our suggestion would be to choose Embroidery. It is ideal to highlight your company identity such as logos on uniforms.

This technique is applicable to be positioned at chest and/or sleeves for only Polos for a minimum of 5 pieces per artwork.

What file formats can I use to upload my images?

In the design tool which is used to get a visual indication of your customised product, you can use the formats png, jpg and gif.

Upon order confirmation, we recommend you to send the original graphic file(s) in a minimum of 300 dpi as per a preferred format of ai, tiff or eps.

Can I add both a print and an embroidery on a product?

Yes! Only if tailor made orders are selected above 1000 pieces

However, if you are using our design tool, you can either select print or embroidery as decoration.

Can I have an exact match of a specific colour reference for my uploaded artwork?

Definitely! Our Lab specialists use the latest technology of printing and embroidery techniques to match accurately your colours! Just specify all your pantone colours reference in the comment box while checking out.

Where can a decoration be placed on a garment?

For printing, you can be creative by placing your decoration on either the front, back or sleeves of the product. The bonus is that you can also place different decorations on all these three areas.

For embroidery, we only offer decoration at chest and/or sleeves.

Want to explore more positioning possibilities? Try our Tailor-Made orders!

What is the maximum size of designs possible ?

Please follow the table below to get design dimensions of each product.

What is the format of images to be uploaded?

To have a glimpse of the finished product with your design, we recommend you to upload images in jpg, png or gif not exceeding 10MB in the design tool.

Upon order confirmation, we recommend you to send by email your image files in the format of ai, tiff or eps to process your order at higher resolution. Email address: contact@teamonite.com

Where are Teamonite products made?

We pride ourselves to be among the very few online customised t-shirt company to be also a vertically integrated manufacturer.

Since many years, we are living our passion by transforming yarn to garment with the latest technologies, applying the best quality standards in a socially responsible manner. Check our video

What make our products even more special is the dedication, love and excitement that our Teamonite people put in to make you happy.

What happens after I place my order?

Once you have confirmed your order online and completed the payment, our team is impatient and excited to process it at its best quality and the quickest possible.

  1. Your order details are reviewed by our team to check that everything is ready for production. Artwork details will also be checked for printability and aesthetics.
  2. Your products are decorated based on your selection of either print or embroidery.
  3. Your order will then be fully inspected for quality after which it will be carefully packed.
  4. The completed order will be despatched to our delivery driver who will happily hand it over to you for you “to spread the power of teamwork!

If you have any questions about your order, call us on 206 8989

How does Teamonite ensure high quality of my products?

From selection of materials to production processes of garment till customisation of your selected product, the whole chain is controlled by trained and competent quality specialists under an established management system so that you are delivered exactly the same product that you have designed online.

What forms of payment do you take?

For your convenience and safety, we accept the following payment options:

1. Bank Transfer (SBM -50300000213000 and MCB – 000446069590)

2. Online Payment through Credit Card (Visa and Mastercards)

How do I check out?

When you reach the check out page, click on the button “Place Order”.

At this stage, your order has been received by Teamonite and you will instantly get a  mail of a Proforma invoice with our bank accounts details.

The next step for you is to complete payment through direct bank transfer. Please use your Order ID as the payment reference. Your order will not be processed until the payment have been confirmed.

What is the minimum order size?

For printing, NO MINIMUM is required!

For embroidery, a minimum of 5 pieces is needed per artwork.

For tailor-made orders, a minimum of 1000 pieces is required.

How is my price determined?

We believe transparency is the best policy! That’s why we show you all the elements that make up your price.

Your price depends on:

1. The Product(s)

2. The Decoration based on:

  • Type of Decoration (Printing or Embroidery)
  • Number of Zones (Front, Back, Sleeves)
  • Size of Decoration

3. The Order based on:

  • Volume Quantity including discounts
  • Need Next Day Delivery Fee
  • Discount Coupon

For your tailor made order requests, a special quote will be prepared and sent to you.

Can I edit/change my order details after having placed the order online?

The order details include the product, the decoration (type and number), quantity, colour and sizes.

If you want to TOP UP on an existing confirmed order with the same decoration such as adding a new style, a new artwork, a new colour, a new size and/or increase the quantities, we recommend to create a new order.

Simply go to your purchase history in your account and duplicate your order, add your new order details and proceed to checkout.

If you want to MODIFY an existing confirmed order such as cancel or replace a style, colour, size, decrease quantities and/or edit the artwork, we suggest to contact our team by mail on contact@teamonite.com or phone on 206 8989.

Our team will be happy to assist you in modifying the order if it has not been produced already.

Can I cancel my order after having placed the order online?

We understand at Teamonite that under exceptional situations, it can happen that you have to cancel your confirmed order. However, cancellation is only eligible for non-customised orders and not applicable for customised or tailor-made orders.

For more details, please Refer to our Cancellation/Refund Policy.

How do I use a Coupon Code?

Coupons are discounts offered to and redeemable by the customer for use on products purchased on Teamonite.

To use Coupon:

1.Enter your Coupon Code on the Cart Page

2.Click on Apply Coupon

Once you have entered your Coupon code and you no longer want to use it, you can remove it from the Cart Totals.

What is the use of the Quotation Sheet?

You can access the Quotation Sheet on the cart page by clicking on the button “Print Quotation”.  The Quotation Sheet is only for your internal office use.

Teamonite does not require a signed copy of the quotation sheet to process your order.

When can I expect my delivery?

We know how impatient you are to receive your Teamonite order!

That’s why our team goes the extra mile to deliver your order the earliest possible.

Your order will be processed as soon as payment has been received and confirmed. You can expect delivery at your doorstep within 4 working days (excluding weekends & public holidays) for quantity up to 300 pieces.

If you select the option “Need next day delivery”, Teamonite guarantees delivery within 24 working hours (excluding weekends & public holidays) for 200 pieces unless payment has been received and confirmed (A cut off time of 14:00 is applicable).

Once your order is ready to be delivered, Teamonite will inform you on the date and estimated time of delivery.

Where does Teamonite deliver in Mauritius?

We will be happy to deliver your order at your doorstep wherever you are in Mauritius.

Do I need to pay for delivery?

At Teamonite, you can enjoy delivery free of Charge after full payment confirmed.

A standard delivery fee of MUR 250 will only be charged for the option “Next day delivery”.

What if there is a problem with my order after reception?

We at Teamonite take all necessary precautions to produce your order as per your specifications from the moment we receive your request up to delivery.

If you receive the products that differs materially from what you created or the base products are flawed, contact us at contact@teamonite.com or 2068989. Our customer service will respond to you within 2 working days to find a mutual agreement.

What if I want to return the order?

Please refer to our Cancellation/Refund Policy

GENERAL QUESTIONS

How can I get in contact with your team?

Our team will be happy to attend your requests between 09:00 to 17:00 from Monday to Friday except on Saturdays, Sundays and holidays.

For any support or any information needed on current orders or booking an appointment with our Teamonite Sales, please contact Aurelie Paul through either

  1. Telephone on +230-206-8989
  2. Mobile on +230-5259-7364
  3. Email on contact@teamonite.com

What information can I get from My account?

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